Условия возврата и обмена товаров

Правила возврата и обмена товаров

Возврат товара будет разрешен (в соответствии с законодательством) в течение 14 дней с даты покупки только с оригинальной накладной

  • товар принимается к возврату только в изначальной упаковке, в которой он был отпущен клиенту, не зависимо от причины возврата. 
  • упаковка не должна содержать какие-либо надписи и/или быть поврежденной.

 При этом товар будет запечатан в оригинальной упаковке и не находился в использовании.

 Любая транзакция может быть отменена в течение 14 дней с момента заказа, если заказ не был отправлен клиенту. Если заказ доставлен клиенту, с клиента будет взиматься плата за доставку в размере 40 шекелей при условии, что он не забрал заказ.

 Любой клиент, который забрал товар и попросил отменить транзакцию, должен будет заплатить сборы за доставку указанные выше и должен будет отправить / вернуть товар на в магазин за свой счет.
 На любой запрос на возврат / замену:  механических / электрических частей, полученный клиентом как при доставке, так и при самовывозе из магазина будет запрошена оплата лабораторной проверки детали, которая гарантирует полную целостность  99 , включая НДС, в дополнение к стоимости доставки и возврата, которые несет клиент.

Кроме того, магазин может выдать клиенту кредит вместо возврата денег в соответствии с возвратом товаров в соответствии с Законом о защите прав потребителей.

В следующих случаях не будет получено разрешение на возврат товара, и деньги не будут возвращены клиенту:

Электрические части / блоки  (Платы управления, сенсоры, двигатели и пр. , не подлежат возврату или кредиту.

1. Клиент решил отменить транзакцию после истечения 14 дней с даты заказа.

2. Клиент запросил отмену транзакции в течение 14 дней, доступных ему, но товар не в том состоянии, в котором он вышел из нашего магазина (сломан, треснут, поцарапан или использован для каких-либо целей).

За товар, который вступает в контакт с водой, клиент не сможет вернуть или получить свои деньги обратно.

3. Возврат товара является обязанностью клиента и будет произведен в течение 14 дней с момента получения. Товар должен быть возвращен в исходное состояние без царапин / дефектов и в оригинальной упаковке.

В обмен на товар клиент получит эквивалентный кредит или возмещение денежных средств в соответствии с законом.

Никакой возврат готовой продукции и / или любого другого электрического оборудования, снятого с оригинальной упаковки и использованного.

По заказу клиента возврат товаров, которые были специально заказаны из-за границы и / или были внесены уникальные изменения, не возвращается.

Если иной вид товара подлежит возврату из-за его дефекта, и он уже устанавливался на аппарат, Вам необходимо оформить претензию, предоставив следующие документы: 

  • справку и заключение сервисной станции о проведении работ по установке данного товара на прибор клиента и его непригодности; 
  • копию заказ-наряда сервиса, где производилась установка товара на прибор; 
  • копию лицензии данного сервиса на проведение работ по установке этого изделия и обслуживанию данного типа прибора; 
  • копию сертификата соответствия на оказание услуг предоставляемых сервисом; 
  • документ, подтверждающий факт приобретения Товара у Продавца. 

Обращаем Ваше внимание на то, что в претензии Вам может быть отказано в случае самостоятельной установки запчастей. 
В случае отмены транзакции с клиента взимается 5% от суммы транзакции или 100 шекелей (что меньше) + НДС и расходы за клиринг кредитных карт.
Дефектный товар может быть возвращен в соответствии с законом.

4. Клиент размещает заказ под свою ответственность, и на некоторые детали, приобретенные на сайте, гарантия не распространяется.

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