מדיניות החזרת מוצרים

מדיניות החזרת מוצרים


החזרת מוצר תתאפשר (בהתאם לחוק) עד 14 יום מתאריך הקנייה בצירוף חשבונית הקנייה המקורית בלבד, כאשר המוצר סגור באריזתו המקורית ולא נעשה בו כל שימוש.

ניתן לבטל כל עסקה תוך 14 יום מיום ההזמנה, כל עוד ההזמנה לא נשלחה ללקוח. במידה והזמנה נשלחה ללקוח יחוייב הלקוח בדמי הובלה בסך 40 ₪ בלבד וזאת בתנאי שלא אסף את ההזמנה.
לקוח שאסף את המוצר ויבקש לבטל העסקה יחוייב בדמי ההובלה המצויינים לעי"ל ויידרש לשלוח את את החבילה לכתובת החברה על חשבונו במידה ומדובר בחלק פלסטי בלבד. כל בקשה להחזרת/החלפת/חלק מכאני/חשמלי שנאסף ע"י הלקוח בין אם במשלוח ובין אם בחנות תחוייב בעלות בדיקת מעבדה של החלק אשר תבטיח את תקינותו המלאה בסך 99 שקלים חדשים כולל מע"מ בנוסף לעלות המשלוח וההחזרה שבה יישא הלקוח. בנוסף רשאית החברה לפצות את הלקוח בזיכוי במקום השבת כספו בחזרה וזאת בהתאם לחוק החזרת מוצרים הכפוף לחוק הגנת הצרכן.


במקרים הבאים לא יתקבל ביטול ולא יוחזר כסף ללקוח:

חלק חשמלי לא ניתן להחזרה או זיכוי.

1. הלקוח החליט לבטל העסקה לאחר 14 ימים מיום ההזמנה.

2. הלקוח ביקש לבטל העסקה בטווח 14 יום העומדים לרשותו אולם המוצר/הטובין אינו במצבו כפי שיצא מחברתנו(שבור, סדוק, שרוט או שנעשה בו כל שימוש).

מוצר שבא במגע עם מים, הלקוח לא יוכל להזדכות או לקבל את כספו בחזרה .

3. החזרת המוצר הינה באחריות הלקוח ותתבצע עד 14 יום מתאריך קבלתו. יש להחזיר את המוצר במצב תקין, ללא שריטות/פגמים ובאריזתו המקורית.

  • בתמורה להחזרת המוצר, יקבל הלקוח זיכוי שווה ערך או החזר כספי בהתאם לחוק.
  • אין החזרה של מוצרים מוגמרים ו/או כל ציוד חשמלי אחר שהוצא מאריזתו המקורית והופעל.
  • אין החזרה של מוצרים אשר הוזמנו בהזמנה מיוחדת מחו"ל ו/או נעשה בהם שינוי ייחודי, בהתאם להזמנת הלקוח.
  • במקרה של ביטול עיסקה יחוייב הלקוח בסך 5% מסכום העיסקה או 100 ₪ (הנמוך מביניהם) + מע"מ והוצאות.
  • מוצר פגום ניתן להשיב בהתאם לחוק.

4. הלקוח יבצע את ההזמנה על אחריותו ואין אחריות על החלקים שנרכשו באתר.


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